Refund policy

RETURN & REFUND POLICY

We want you to be satisfied with your purchase from MAVEROA.

Returns
You may request a return within 30 days of delivery.

To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition and packaging.

For hygiene reasons, personal-care and bath products that have been opened, used, or washed cannot be returned unless they arrive damaged, defective, or incorrect.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include your order number and clear photos of the item and packaging.

Refunds
Once your return is received and approved, the refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

Return shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect due to our error.

Cancellations
Orders may only be cancelled before they enter processing. Once an order has been processed or shipped, cancellation may no longer be possible.

To request a return, refund, or cancellation, contact us at:
santiagoderovere@gmail.com